Privacy Policy
Mindable respects your privacy and is committed to handling your personal information carefully and transparently. This policy explains what information I collect, why I use it and how I protect it.
What Information may be Collected
Depending on how you interact with Mindable, I may collect:
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Your name and contact details
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Booking and appointment information
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Payment and invoicing information
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Information you choose to share about your needs, circumstances or goals
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Coaching notes and session information
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Communication preferences and accessibility needs
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Information provided for safeguarding or emergency purposes, where appropriate
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Technical information about your use of the website, including cookie data
Some information you may choose to share, such as information relating to your health or neurodivergence, may be considered special category data under UK data protection law and will be handled with additional care and appropriate safeguards.
How I Use Your Information
I may use your information to:
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Provide and manage coaching, workshops, training and consultancy
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Arrange bookings and communicate with you
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Tailor services to your needs and preferences
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Process payments and maintain appropriate records
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Manage safeguarding and professional responsibilities
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Respond to enquiries and requests
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Improve my website and services
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Send marketing communications where you have chosen to receive them
I only use your information where there is a lawful basis for doing so under UK data protection law.
How Information Is Collected
Information may be collected through the Mindable website and contact forms, booking systems, email, coaching or consultation sessions, payment processes and cookies or website analytics.
Third-Party Services
Mindable may use trusted third-party platforms to operate its services, including website hosting, booking and scheduling, video calls, email, payments and other business tools. These providers may process personal information on Mindable's behalf. Where information is processed outside the UK, appropriate safeguards will be considered in accordance with applicable data protection law. Mindable does not sell or rent your personal information.
Keeping Your Information Secure
I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. Access to information is limited to what is reasonably necessary for providing and managing Mindable's services.
How Long I Keep Your Information
]Personal information is retained only for as long as reasonably necessary for the purpose it was collected, including relevant legal, financial, professional and safeguarding requirements. When information is no longer required, it will be securely deleted or disposed of where appropriate.
Children & Young People
Mindable provides services to children and young people as well as adults. Where appropriate, information may be collected from or shared with a parent, carer or other responsible adult in line with the nature of the service and applicable consent, confidentiality and safeguarding requirements.
Children and young people have rights in relation to their personal information, which will be respected alongside legal, professional and safeguarding responsibilities.
Your Rights
Depending on the circumstances, you may have the right to:
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Request access to the information I hold about you
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Ask for inaccurate information to be corrected
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Request deletion of your information
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Ask for processing to be restricted
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Object to certain types of processing, including direct marketing
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Request your information in a portable format
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Withdraw consent where processing is based on consent
Some rights are subject to legal limitations.
To exercise your rights, contact:
Mindable: mindable.services@gmail.com
Cookies
The Mindable website may use cookies and similar technologies for essential website functions, preferences and, where enabled, analytics.
You can manage cookies through your browser and any cookie settings provided on the website.
Third-Party Websites
The Mindable website may contain links to external websites. I am not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before sharing personal information with them.
Questions or Concerns
If you have questions about how your information is handled, please contact me at:
You can also raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes to Mindable's services, systems or legal requirements. The most recent version will always be available on this website.