Terms & Conditions
These Terms & Conditions apply to services provided by Mindable, including coaching, workshops, training and consultancy.
Coaching & Support
Mindable provides coaching as a collaborative, non-clinical form of support. Coaching is not therapy, counselling, medical advice or crisis support. You remain responsible for your own decisions, actions and wellbeing.
For children and young people, responsibilities, consent and involvement of parents, carers or other appropriate adults will be agreed according to the nature of the service and the individual's circumstances.
Bookings & Payment
Fees, session arrangements and payment terms will be agreed before services begin. Coaching sessions should be cancelled or rescheduled with at least 24 hours' notice. Sessions cancelled with less notice, or missed without notice, may be charged in full.
Confidentiality & Safeguarding
Information shared with Mindable is treated confidentially, subject to safeguarding responsibilities and legal requirements. Confidentiality may need to be limited where there is a serious concern about someone's safety or the safety of others, concerns relating to a child or vulnerable person, or where disclosure is required by law. Where appropriate, this will be discussed with you before information is shared.
Boundaries & Appropriate Support
Mindable is not a crisis service. If coaching or another Mindable service is not appropriate for your needs, this will be discussed with you and, where appropriate, you may be signposted towards more suitable support.
Resources & Intellectual Property
Resources created by Mindable are for personal or agreed organisational use and must not be copied, reproduced, sold or distributed without permission.
Ending Services
Either party may end a coaching relationship or service arrangement. Where appropriate, a closing session may be offered to support reflection and closure. Any outstanding fees remain payable unless otherwise agreed.
Complaints
If you have a concern about a Mindable service, please contact me directly so I can try to resolve it. Where relevant, you may also raise concerns with the appropriate professional or regulatory body.
These terms may be updated from time to time. By booking or using Mindable's services, you agree to the terms applicable to that service.